Job Detail

About Applic8 (Philppines) Inc

Applic8 (Phils), Inc is a subsidiary of Applic8 SA, a Swiss-based SaaS company focusing on HR Solutions serving users in over 50 countries worldwide.

Customer Care Representative-Nigh Shift (15k-20k)

The same capacity of Customer Service Representative

Cebu City
Others
Category : Computer/Information Technology Salary : PHP15,000 Experience(s) : 6 months to 1 year Year

About the job
Responsibilities

* Reports to Customer Care Supervisor for training, guidance and performance evaluation
* Handle customer queries through email/chat correspondence
* Investigate issues and find solutions by collaborating with project management and software development teams
* Escalate issues as needed based on established protocols
* Exceed customer expectations, follow through with commitments
* Participate in application releases to keep up to date level of application knowledge
* Assist in application documentation
* Assist in application testing

Qualifications

* College graduate (computer-related degree holders, a plus)
* Excellent command of written and spoken American English
* Willing to work on night shift
* Preferably with 6 months or more experience in the same capacity
* Team player, self-sufficient and very punctual
* Quality focused

Benefits

– Government mandated benefits
– HMO including dependents
– 20% night-differential
– Performance bonus

You may email your CV to:
Lawrence Sy

lawrence.sy@applic8.ph

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