We are Australia's leading telecommunications and information services company. We're also one of Australia's most iconic brands with over 100 years' experience in helping people get and stay connected. Over that time we've built up an impressive resume as one of Australia's largest companies, with more than 37,000 employees worldwide, a spot in the top ten listed Australian organisations and a place in the Global Fortune 500.
Customer service management
The purpose of this role is to act as the voice of the customer in all aspects and will be the key interface to the broader organisation to drive process and customer experience improvements leading to customer advocacy.
The CE Manager will help the organization to identify and prioritise customer pain point, issues and bottlenecks and drive change. To work closely with the Customer Insights Lead and Continuous Improvement Lead to gain insight into customer experience improvement opportunities.
Telstra strives to serve and know its customers better than anyone else and are investing in their people to be a key part of leading this focus. A key role in our customer-centric Telstra, powered by Teletech centre in IT Park-Cebu is the Customer Experience Manager who will lead the way in designing and developing programs and processes intended to help the organization understand, analyse and create a positive customer experience.
Successful candidates for this position will have one time relocation assistance of P32K cash allowance, two weeks hotel accommodation and one way air fare provided plus an Apple iPad Mini instantly!*
Interested applicants may go to our new site in IT Park, and apply at the Ground Floor, eBloc Tower 2, IT Park, Lahug, Cebu City
Recruitment hours are from 8am to 6pm | Monday to Friday
or send us your resume at: PhilippineCorporateTA@TeleTech.com
For more job opportunities at Telstra, you may visit our recruitment website at : www.philippines.careers.telstra.com
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