Job Detail

About Go- Virtual Assistants

Our company values are: Drive - we possess and internal drive to succeed and help our clients exceed their goals Care - we care deeply about the success of our clients, knowing that their success is our long-term success. We care about our work mates and treat everyone as we would wish to be treated. Learn - we possess a thirst for learning new skills and commit ourselves to extended learning. Thereby adding value, not only to our clients but also to our work mates and the company. Execute - we focus and execute. To get the job done, we believe in measurements and creating winnable games across all the work we do. Find a way - we take responsibility, accountability and ownership for our actions. We embrace challenges and commit to finding resolutions to any obstacle. Our Founder Matt Kesby is experienced in developing employees and organisations to produce outstanding results. He has developed 7 different ventures, created employment for over 500 people and served more than 1.1 million customers in Australia. In additional to prestigious awards, his accolades also include a Bachelor of Business majoring in Marketing with postgraduate studies in Strategy & Innovation and a 10 year membership with the global community "Entrepreneurs Organisation". Matt is also Execution Practise Leader for FranklinCovey Australia assisting companies coach their employees with the methodologies of The 4 Disciplines of Execution (4DX) and The Seven Habits of highly Effective People.

Customer Service Representative- NON VOICE ACCOUNT (15,000 – 20,000 Salary)

Cebu City
Specialist
Category : Computer/Information Technology Salary : Experience(s) : 1 Year
Go-VA provides clients based in Australia, NZ, Singapore & the US with offshore employees.  We are a managed operations, not a BPO.  You will work in the Go-VA office in Cebu.
Our client is highly regarded engineering firm in Australia. Founded in 2002 and since then has grown to a staff of over 130 in offices throughout Australia, and remains led by their founding partners.
They believe in delivering a complete solution to a project, to foresee risk, overcome potential issues and create seamless efficiencies in design.Their commitment to creative yet practical engineering is what sets them apart as technical experts. However it’s the personal involvement of their leaders, combined with the importance they place on the relationships we build both in the office and on the job site which sets them apart as a company.
Through all levels of the company, their culture is dynamic, energetic and creative enough to find opportunities for their clients and support their success at every step.
NON-VOICE ACCOUNT
  • The customer service representative will be using Zendesk to complete client’s requests.
  • Update their store locations on client’s platform.
  • The customer service representative will learn to make those changes on client’s database while updating the clients of their current status.
  • The representative must have good attention to detail, and review the account specific notes before making changes.
  • Must have experience with Excel and spreadsheets.
  • Must have strong communication skills, as we’ll be adjusting the process in the near future.
  • Open for Night Shift schedule.
  • Candidate must possess at least a Bachelor’s/College Degree, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Cebu City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time position(s) available.
If you believe you’re the right person for this role APPLY NOW with resume and cover letter.
Salary is negotiable based on skills & years of experience.

Walk-in applicants:
Ask for Vanessa
GO Virtual Assistants, Inc.
8th Floor Gagfa Tower, F. Cabahug Road,
Mabolo, Cebu City
(We are located next to Sykes Building)

We encourage you to drop by our office 7:30 am to 2 pm Mondays to Fridays.

Please bring with you:
  • Your ID
  • Current resume
  • Contact details of at least three referees you have reported too. Including work email and phone number.
Minimum requirements are a score of at least 35/40 on the Jobstreet English Test. Please allow yourself 1 hour.
To minimise waiting time call Rhea or Mark and schedule an appointment on (+63) 32 513 4202
We look forward to hearing from you.

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