Job Detail

About Cognizant Technology Solutions

Cognizant is a leading provider of consulting, information technology and business process services. Our passion is helping clients worldwide build stronger businesses and maximize their competitive performance through innovative technologies and processes. Over 221,700 associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.

Deputy General Manager – BPO Clinical Operations

Top Management position for Doctors

Cebu City
Top Level
Category : BPO / Call Center Salary : Experience(s) : 7 Year

To Lead and Manage Delivery Operations which includes following operations:

  • Lead Service delivery
  • Improve operating efficiency
  • Develop people
  • Develop relationship with client counterparts
  • Manage contract terms and conditions
  • Coordinate and manage assigned capability roles

Operational Responsibilities/Authorities:

  • Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas
  • Accountable for results of work to both Cognizant and client
  • Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones
  • Contributes to policy setting at a senior level
  • Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals
  • Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios
  • Provides and implements business-focused solutions within time/cost constraints
  • Self-directed within broad goals and strategic direction in satisfying organization or client objectives
  • Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility
  • Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed
  • May identify business development opportunities and communicate them to senior management
  • Accountable for operational direction of complex or large function or project, or medium size unit within stable mature operation, or key element of volatile environment
  • Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility
  • Accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area
  • Initiates and promotes continuous improvement programs across sphere of influence
  • Manages and ensures consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility
  • Evaluates direct reports, and provides formal counseling and mentoring to staff.
  • Defines and manages group/team structures and resource levels to support business needs
  • Understands the relevant aspects of the client products/services supported
  • Concentrates on fostering processing efficiencies while meeting quality standards
  • Demonstrates thorough understanding of client relationships/business practice.
  • Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects
  • Displays exemplary analysis and problem solving capabilities

Clinical Qualifications:

  • Philippines based Licensed MD
  • Knowledge of medical terminologies, anatomy, physiology and concepts of disease
  • Ability to make critical and sound clinical decisions in a timely manner
  • Should be able to provide sound clinical oversight on Utilization Management, RCM etc
  • Knowledge in ICD-9 or ICD-10 and CPT coding
  • Knowledge in federal, state, URAC, and client protocols

Essential Skills / Personality Traits :

  • Should have supported UR/UM related process
  • Should have had prior experience in managing BPO processes
  • Sound Understanding of US Healthcare Clinical process – Utilization Management
  • Willingness to work in night shifts
  • Must be a very hands on individual who can roll up his/her sleeves to accomplish the desired results
  • Analytical Skills : Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification
  • Decision making : Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area
  • Quality : Demonstrates accuracy and thoroughness and overall quality of work is as per the requirements specified
  • Teamwork : Gives and welcomes feedback, contributes to building positive team spirit, supports everyone’s efforts to succeed
  • Communication : Clear and good verbal and written communication skills; expresses opinion without hesitation
  • Ethics : Treats people with respect, keeps commitments and works with integrity

Soft Skills/General :

  • Strong leadership skills
  • Strong analytical skills
  • Strong communication skills with all levels of employees and management
  • Ability to learn quickly through self-study, classroom, and hands-on experience
  • Ability to perform special projects as needed in addition to daily responsibilities
  • Ability to organize staff and supervise workload for maximum efficiency
  • Strong organizational skills
  • Presentation skills

Working Conditions :

  • Moderate to no travel depending on project involvement
  • Flexibility to work straight night shift and overtime; or swing shift.
  • Overtime and On-Call may be required
  • Willingness to periodically travel internationally for 2-3 weeks at a time might be required
  • Client holidays are observed instead & important India or local holidays

Relevant Experience (In Years): Minimum of 7 years of experience in Utilization Management, preferably Health Utilization Management or Work Compensation

For more information about our company, visit our website:

Qualified applicants may submit their resume and application letter to:

HR Department
Cognizant Technology Solutions
12/F Skyrise 4, Block 2, Lot 4, Geonzon St.,
Cebu IT Park, Apas, Cebu City

Visit us from 11:00am to 6:00pm Mondays to Fridays.

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