Job Detail

About EXL Service Philippines, Inc.

EXL Service Philippines, Inc. (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

Lead Assistant Manager

Sales management function

Cebu City
Managerial
Category : BPO / Call Center Salary : Experience(s) : 4 Year

Job Description:

  • Responsible for the day-to-day sales operations
  • Monitors sales and KPI performance according to established standards and conducts performance evaluations
  • Plans, directs, supervises and evaluate work flow. Coordinates work activities to achieve sales and quality results
  • Listen to calls and understand IAEs and customers’ behavior affecting results, formulating action plans and executing actions as planned
  • Provide coaching and feedback to team members to improve work behavior and results
  • Handle escalations.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards

Competencies Required:

  • Ability to work in a continually challenging environment
  • Coaching and Feedback ability
  • Knowledge of MS Office – Excel, PowerPoint, Word
  • Clear written and verbal communication
  • Good analytical skills – to be tested through Quality Aptitude Test
  • Self-initiated and zeal for continuous improvement
  • Customer Service Orientation

Ways to Apply :

Walk in and Apply at our Recruitment Office – 10th Floor 2Quad Building, Cardinal Rosales Avenue cor. Sumilon Rd., Cebu Business Park, Cebu City; Monday to Friday, from 9 AM to 7 PM

Email your Resume / CV to: krystelle.dupa@exlservice.com

For more information about EXL Service Philippines, Inc., visit website at : www.exlservice.com

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