Job Detail

About eBusiness BPO, Inc.

eBusiness BPO, powered by AZPIRED is a cutting edge leader in the contact service vertical. We handle some of the most recognizable names in business today. We offer reliability, High security and unsurpassed cost savings to our clients. At Ebusiness BPO, We are working to exceed your expectations day in and day out.

Team Lead

Team management experience

Mandaue City
Managerial
Salary : Experience(s) : 2 Year

Job Description:

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Writes and administers performance reviews for skill improvement.
  • Writes and administers performance reviews for skill improvement.
  • Responds to and resolves employee relations issues expressed by team members.
  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
  • Addresses disciplinary and/or performance problems according to company policy.

Job Qualifications:

  • A graduate of any 4­ year course from a reputable college or university.
  • At least 1-­2 years supervisory experience in a call center set­up.
  • Excellent written and verbal communication skills.
  • Ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C­level executives.
  • Willing to work at night and on shifting schedules.

For more information about our company, visit our website: www.ebusinessbpo.com

For faster application process, please visit one of our offices:

For Cebu Applicants:

Location:

Cebu Main Office
Ground floor, Cebu IT Tower 2, Bohol Avenue, Cebu Business Park,
Cebu City, Philippines
Email : hotjobs@azpired.com
Cebu IT Park Recruitment Hub
Mezzanine Floor, Park Centrale, Cebu IT Park,
Cebu City, Philippines

Recruitment Office hours: 8 am to 5 pm
Phone: (032) 318-4287
Mobile: 0917-311-3979

For Mindanao Applicants:

Location: B-11 2nd Floor Lifestyle District, Corrales Extension Brgy. 23, Cagayan de Oro City
Recruitment Office hours: 10 am – 7 pm
Phone: (088) 880-3760
Mobile: 0917-301-0626

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